Fish Innovation Podcast
Ben Fish is a seasoned product executive with 20+ years in product management, strategy, & innovation. He helps small and mid-sized businesses grow through product development & go-to-market strategies delivering actionable solutions.
Fostering Creativity and Innovation: Melissa Dinwiddie on Improv and AI in Corporate Training
Ben Fish chats with Melissa Dinwiddie about her shift from corporate training to creativity in business. They delve into the pandemic's impact on corporate culture via connection, communication, and creativity. Melissa offers tips on fostering psychological safety and using improv in training. The discussion shifts to AI's role in enhancing customer service and email, with tools like ChatGPT aiding storytelling and innovation. They cover effective communication, avoiding miscommunication, and the importance of questions. The episode wraps up with Melissa's contact info and thoughts on fostering innovation.
Key Points
- Innovation lies at the intersection of connection, communication, and creativity, and if any one of these elements is broken, innovation cannot thrive.
- Using improv and playful activities can help teams develop flexibility in their thinking, improve communication, and foster a sense of psychological safety, leading to better collaboration and innovation.
- Effective communication is not just about delivering facts but creating meaning and speaking to both the head and the heart, which is crucial for influencing and connecting with any audience.
----------> Check out Melissa's Site!
Chapters
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Transcript
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