Fostering Creativity and Innovation: Melissa Dinwiddie on Improv and AI in Corporate Training

Ben Fish chats with Melissa Dinwiddie about her shift from corporate training to creativity in business. They delve into the pandemic's impact on corporate culture via connection, communication, and creativity. Melissa offers tips on fostering psychological safety and using improv in training. The discussion shifts to AI's role in enhancing customer service and email, with tools like ChatGPT aiding storytelling and innovation. They cover effective communication, avoiding miscommunication, and the importance of questions. The episode wraps up with Melissa's contact info and thoughts on fostering innovation.